At Moon-Star Drink, we aim to deliver your order as smoothly and refreshingly as the experience inside every can. Please review our shipping guidelines below before placing your order.

SHIPPING METHODS & DELIVERY

Moon-Star Drink processes and ships orders as quickly as possible. During checkout, available shipping methods and delivery options will be displayed based on your location.

Shipping charges are automatically calculated at checkout and may vary depending on:

• Order size
• Shipping location
• Selected delivery method

We currently ship across approved regions within the United States where hemp-derived THC products are legally permitted.

ORDER PROCESSING

Orders are generally processed within 24–48 business hours after payment confirmation.

Orders are processed during regular business hours:

Monday – Friday
09:00 AM – 05:00 PM

Orders placed during weekends, holidays, or promotional periods may require additional processing time.

Moon-Star Drink does not ship on national holidays.

SHIPPING ESTIMATES

Delivery timelines are estimates only and may vary depending on:

• Shipping carrier delays
• Weather conditions
• High order volume
• Regional shipping restrictions

Once your order leaves our facility, responsibility transfers to the shipping carrier.

ORDER CONFIRMATION EMAILS

After placing your order, you may receive the following updates:

Order Confirmation

Confirms your order has been received successfully.

Shipment Confirmation

Sent once your order has shipped and includes tracking details when available.

Important Order Update

You may receive this if there is:

• A payment issue
• Address verification issue
• Inventory delay
• Duplicate order concern
• Shipping restriction in your area

If additional information is required, our team will contact you directly.

TRACKING YOUR ORDER

Tracking information is usually provided shortly after shipment confirmation. Depending on the shipping carrier, tracking updates may take up to 24–72 hours to appear.

You can track your order through:

• Shipment confirmation email
• Your Moon-Star customer account
• Carrier tracking portal

ORDER STATUS VS TRACKING

Order Status

Shows the progress of your order before shipment.

Tracking Information

Shows delivery updates after the package has been handed over to the shipping carrier.

SHIPPING RESTRICTIONS

Moon-Star Drink only ships to locations where hemp-derived THC beverages are legally compliant. Availability may vary depending on local and state regulations.

Orders placed from restricted areas may be cancelled automatically.

NEED HELP?

If you have questions regarding your shipment, delivery status, or order support, please contact us.