Return and Refund Policy

RETURN AND REFUND POLICY

At Moon-Star, we stand behind the quality of our products. Please read our return and refund policy carefully before making a purchase.

ELIGIBILITY FOR RETURNS

We accept returns under the following conditions:

Unopened & Unused Products Only: Returns are accepted within 7 days of delivery, provided the product is completely unopened and unused in its original packaging.
No Returns on Opened Products: Once a product has been opened, it is no longer eligible for a return or refund under any circumstances.
Damaged or Wrong Product: If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.

HOW TO INITIATE A RETURN

To start a return, you must contact us first — do not ship any items back without prior authorization. The return shipping address will be provided to you after your request is reviewed and approved.

Email us at info@moon-stardrink.com or call us at (305) 280-7827.
Include your order number, the reason for the return, and photos if applicable.
Once approved, we will provide you with the return shipping address and instructions.
Ship the item back in its original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.

REFUNDS, EXCHANGES & STORE CREDIT

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your request. If approved, you may choose from the following options:

Refund: A full refund will be issued to your original payment method within 5–10 business days.
Exchange: We will send you a replacement product of equal value.
Store Credit: We will issue store credit to your account, valid for future purchases on moon-stardrink.com.