PRIVACY POLICY

Moon-Star, a brand of Pristine Beverages LLC ("Moon-Star," "we," "our," or "us"), operates this website, online store, and related services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide products and services to our customers. This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit our website, create an account, place an order, communicate with us, or otherwise interact with our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you. We may collect personal information such as your name, billing and shipping addresses, email address, telephone number, payment information, account credentials, shopping preferences, transaction history, product interests, communications with our customer service team, and information about your device and use of our website, including your IP address, browser type, network information, and website activity. We may also collect information about how you interact with our Services, including products viewed, items placed in your cart, purchases completed, returns, exchanges, and other interactions with our website.

Sources of Information

We collect personal information directly from you when you create an account, place an order, sign up for marketing communications, contact customer support, or otherwise provide information through our Services. We may also collect information automatically through cookies, analytics technologies, and similar tracking tools when you access or use our website. In addition, we may receive information from service providers, payment processors, shipping providers, marketing partners, and other third parties that assist us in operating our business and providing our Services.

How We Use Your Information

We use personal information to provide, maintain, and improve our Services. This includes processing payments, fulfilling orders, arranging shipping, managing returns and exchanges, maintaining customer accounts, responding to inquiries, providing customer support, and personalizing your shopping experience. We may also use personal information for marketing and promotional purposes, including sending emails, text messages, advertisements, and information about new products, special offers, and company updates. In addition, we use information to protect our business, detect and prevent fraud, maintain security, verify transactions, comply with legal obligations, enforce our policies and agreements, and respond to lawful requests from government authorities.

THC Products and Age Verification

Moon-Star THC Seltzer products contain hemp-derived Delta-9 THC and are intended only for adults who meet the legal age requirements in their jurisdiction. We may collect and process information necessary to verify age and ensure compliance with applicable federal, state, and local laws governing the sale and distribution of hemp-derived products. We reserve the right to deny or cancel orders if age verification requirements are not met or if a purchase would violate applicable law.

How We Share Personal Information

We may disclose personal information to Shopify and other third-party service providers that assist us with website operations, payment processing, order fulfillment, shipping, data analytics, marketing, customer support, cloud storage, and business operations. We may also share information with advertising and marketing partners to help promote our products and services. In certain situations, information may be disclosed to comply with legal obligations, respond to lawful requests, protect our rights and property, prevent fraud, enforce our agreements, or in connection with a merger, acquisition, financing, restructuring, or sale of business assets. We may also disclose information when you direct us to do so or otherwise consent to such disclosure.

Relationship with Shopify

Our online store is hosted by Shopify. Information submitted through our website may be transmitted to and processed by Shopify in order to provide payment processing, website hosting, fraud prevention, order management, analytics, and other services. Shopify may also process certain information in accordance with its own privacy practices. We encourage customers to review Shopify's Privacy Policy to better understand how Shopify handles personal information.

Cookies and Similar Technologies

We use cookies, pixels, web beacons, and similar technologies to operate our website, improve functionality, remember user preferences, analyze website traffic, personalize content, measure advertising effectiveness, and support marketing activities. You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain portions of the Services.

Third-Party Websites

Our Services may contain links to websites, applications, or online services operated by third parties. We are not responsible for the privacy practices, content, security, or policies of those third parties. We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our Services are not intended for individuals under the age of 21, or the legal age required to purchase hemp-derived THC products. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete that information as required by applicable law.

Data Security and Retention

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Your Privacy Rights

Depending on your state, country, or jurisdiction of residence, you may have rights regarding your personal information. These rights may include the ability to access, correct, update, delete, or obtain a copy of your personal information, as well as the right to opt out of certain advertising and marketing activities. To exercise any applicable privacy rights, please contact us using the information provided below. We may need to verify your identity before responding to a request.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in locations outside your state, province, or country of residence. Where required by law, we implement appropriate safeguards to protect personal information transferred across international borders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any changes will be posted on this page, and the updated version will become effective upon publication.

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at: